BOOK EVERY CALL: LEARN HOW TO WOW CUSTOMERS,
OVERCOME PRICING OBJECTIONS AND DIFFICULT CUSTOMERS

COURSE MATERIALS: Participant Guide & Power Point Presentation

DESCRIPTION: Get all the tools you need to master call-handling
and book every call, while offering customers a WOW experience
over the phone! In this dynamic course, you will learn a proven
call handling process that will empower you to WOW more
customers, overcome price objections, and work with difficult
customers. These techniques work for both inbound and
outbound calls!


DURING THIS PRESENTATION, YOU WILL LEARN:

• Competency & Muscle Memory – Learn and develop the aptitude
you need to effectively follow Power Selling Pros’ PROVEN
call-handling process.
• Confidence – Give both new trainees a more confidence and the
ability to control the outcome of both inbound and outbound calls.
• Customer Sensitivity – Increase call handler sensitivity to
customers’ needs - attendees will learn how to listen more
effectively and increase their emotional intelligence.
• Proven Process – Trainees will learn our proven process and
commit it to memory so that booking calls and wowing customers
is intuitive on EVERY call.
• Overcome Objection – Course attendees will learn how to
overcome pricing and scheduling objections.
This course can give your company culture a positive boost, improve
customer experience, and bump up sales. It is essential training for
you and anyone in your office who answers the phone!

WOW Experience Training For Service Professionals

WHO SHOULD ATTEND: Service Managers, Technicians, & Sales People

COURSE MATERIALS: Participant Guide & Power Point Presentation

CLASS DESCRIPTION: Excellent Service does not simply come from a
friendly smile or easy transaction. It results from truly understanding the
customer's needs, including their emotional need, and putting the right
guidelines and customer service standards in place, so you can exceed
their expectations. When an organization puts the customer at its
core—empowering its people and unifying its processes—outstanding
customer experiences becomes possible on a consistent basis, from the
first greeting to the service repair or installation. When all touch points
are WOW Experiences, a customer has a much greater incentive to buy,
return, give positive reviews, as well as recommend you to others.


DURING THIS PRESENTATION, YOU WILL LEARN:

• The Pattern for Excellence - A proven, principle based framework for
best practice's in customer service
• A shift to a mindset and culture that embraces creating WOW
Experiences for your customers
• A system and process to consistently ask and receive positive reviews
• Implement a culture of selling service agreements on every call
• A shift from selling on price and into a culture of value-based service
• Technicians must do more than "fix" the pain, they must genuinely
connect with the client
• Learn to overcome more common objections in the field through
building trust, likability, and value

Meet The Speaker

stephen daleStephen Dale brings over 20 year’s experience as an operations manager in the home services industry working for two large MEP companies in Dallas, Texas where he grew up. He has been a coach and trainer with Power Selling Pros for over four years now working with hundreds of companies and many vendors during his tenure. He holds an MBA from Texas A&M and a B.A. from Abilene Christian University. His training style is unique through his ability to connect with others at all levels through humor, knowledge, and class participation. His passion for the home services industry illuminates through his ability to discover clients’ pain points and help provide solutions for success together.